Frequently Asked Questions:

? Which kind of documents can I find in the DOCUTHEK?
? Direct access to operating instructions, product brochures, brochures and technical information bulletins.
? Get registered and you will be able to access operating characteristic diagrams, CAD drawings, flow rate curves, photos, movies, software, certificates and further documents.

? How do I register?
? Click on the 'Registration' link.
? Enter your data in the 'Registration' pop-up window.
-> You will receive an e-mail with your own password.
-> This e-mail contains a link which has to be clicked in order to complete your registration.

? Why haven't I received an e-mail with my password?
! The entered e-mail address does not comply with your actual e-mail address.
? Please register again with your correct e-mail address.

? Why can't I access operating characteristic diagrams, CAD drawings, flow rate curves, photos, movies, software and certificates?
! You are not logged in with your username and password.
? Please log in with your username and password.

? Why can't I log in, even though I have entered my username and password correctly?
! Your registration is not active.
? Click on the link in the e-mail that came with your password in order to activate your registration.

? How can I change my username and password?
? After login, you can change your username by clicking the 'Change username' link and your password by clicking the 'Change password' link.

? I have forgotten my changed username.
? Contact Ms. Bury by e-mail at ann-kristin.bury@elster.com